About Us
Empowering Global Mental Health
Our Vision
Our Mission
We Care About Your Life For Better
- FAQS
Frequently Asked Questions
Find questions and answers
purchase, updates, and support.
Is my personal information kept confidential?
Yes. All the information you share with us — including session content and personal details — is kept completely confidential. Nothing is shared with anyone without your written permission.
How is my data protected?
We take your privacy seriously. All your information is stored securely and only accessible to the therapist you’re working with. We follow strict professional standards to ensure your data is safe.
Are online sessions private and secure?
Yes. Your sessions take place through private, secure links that are only shared with you. We do not record sessions, and your privacy is always respected.
How do I book a session?
You can book your session directly through the website. Just choose your therapist, pick a time that suits you, and complete the booking in a few easy steps.
How will I receive session reminders?
Reminders are sent automatically to your email address before each session. Email is our main way of contacting you, so please make sure it’s correct when booking.
Can I reschedule or cancel a session?
Yes, you can. You’ll find a link in your confirmation email that allows you to cancel or reschedule. For full details about our cancellation and rescheduling policy, please refer to our Session Rules.
What happens if I arrive late to a session?
If you’re late, the session will still end at the scheduled time. Please try to be on time to make the most of your session.
Can I contact my therapist between sessions?
Brief, practical messages (like confirming a session) are okay. But therapeutic discussions should stay within the session time for your privacy and focus.
Are emergency services provided?
No. Roots does not offer emergency or crisis support. If you’re in immediate danger or need urgent help, please contact local emergency services or a crisis hotline in your area.